Terms & Conditions
Last updated: 5 July 2026
These Terms of Use (“Terms”) govern access to and use of the Nordic Cloud website, materials, consultations, cloud services, managed integration services, automation services, support, and related offerings made available by Nordic Cloud ApS, trading as Nordic Cloud (“Nordic Cloud,” “we,” “our,” or “us”).
By accessing our website or using our services, you agree to these Terms. If you do not agree, you must not use the website or services.
1. Company Information
Legal company name: Nordic Cloud ApS
Trading name: Nordic Cloud
CVR number: 46584279
Website: nordcld.com
Email: contact@nordcld.com
2. Operating Address
Nordic Cloud operates under the legal company name Nordic Cloud ApS.
Our registered, operational, and postal address is:
Nordic Cloud ApS
Lundeborgvej 71
6000 Kolding
Denmark
This address may be used for official correspondence, business communication, legal notices, and operational matters related to our services.
3. Age Verification
Our website and services are intended for adult business and professional users.
You must be at least 18 years old to:
Request services in your own name
Contact us for contractual purposes
Accept these Terms
Enter into a commercial agreement with us
If you use our website or services on behalf of a company or other organization, you confirm that you have authority to act on its behalf and bind it to the applicable agreement.
4. Our Services
Nordic Cloud provides cloud, integration, automation, and managed technology services for businesses.
Depending on the applicable engagement, our services may include:
Managed integrations
API connectivity
Workflow automation
Cloud infrastructure support
Integration monitoring
Service-management integrations
Data routing between systems
Technical consulting
Implementation and onboarding
Support and maintenance
Integration lifecycle management
Automation strategy and delivery
Managed operational support
Website descriptions are provided for general information only. The exact scope, schedule, deliverables, fees, responsibilities, acceptance criteria, support terms, and commercial conditions for a paid engagement will be stated in a proposal, order form, statement of work, service agreement, or another written contract.
If a signed agreement conflicts with these Terms, the signed agreement will apply to the extent of that conflict.
5. Consultations and Service Discussions
A preliminary consultation, website enquiry, discovery call, technical assessment, or service discussion is intended to support initial discussions.
Unless expressly agreed otherwise in writing:
It does not create a paid engagement
It is not a guarantee of project results
It does not constitute legal, financial, regulatory, or investment advice
It may be based on limited information supplied by the prospective customer
A binding engagement begins only when the parties accept an applicable written agreement, order, or proposal.
6. Customer Responsibilities
Customers must:
Provide accurate and complete project information
Give timely access to relevant stakeholders, systems, data, and documentation
Obtain all required rights, permissions, and legal bases for information supplied to us
Review and approve deliverables where required
Make decisions and provide feedback within agreed timelines
Maintain appropriate backups and security controls
Ensure that their use of integrations, automations, and deliverables complies with applicable laws and sector requirements
Delays, incomplete information, changes in scope, or unavailable customer personnel may affect delivery schedules and fees.
7. Project Scope and Change Requests
Services will be delivered according to the agreed project scope.
Requests that materially change requirements, deliverables, integrations, timelines, data sources, environments, service levels, or staffing may be treated as change requests.
We may provide a revised estimate, schedule, or commercial proposal before beginning additional work.
8. Integration and Managed Services
Where Nordic Cloud provides integration, automation, or managed operational services:
Services will be delivered according to the agreed scope
Customers remain responsible for business rules, data accuracy, and internal approvals
Customers must provide lawful access to the systems being connected
Third-party tools and platforms remain subject to their own terms
Integration performance may depend on third-party systems, APIs, networks, and customer environments
Monitoring and support levels will be defined in the applicable agreement
9. Third-Party Platforms and Providers
Our services may involve third-party tools, cloud platforms, APIs, libraries, hosting providers, software products, ticketing systems, or service-management platforms.
Third-party services are governed by their own terms, pricing, availability, security practices, and technical limitations.
We are not responsible for:
Changes made by third-party providers
Service outages outside our reasonable control
Changes to third-party pricing or licensing
Third-party account restrictions
API changes or deprecations
Discontinuation of external features
Customer breaches of third-party terms
We will use reasonable professional care when recommending or integrating third-party services.
10. Accounts, Credentials, and Access
Where account or system access is required, customers must:
Keep credentials confidential
Limit access to authorized personnel
Use appropriate authentication and access controls
Notify us promptly of suspected unauthorized access
Remove access when no longer required
Customers must not share credentials in an insecure manner.
We may suspend access where reasonably necessary to protect systems, data, customers, personnel, or third parties.
11. Acceptable Use
You must not use our website, services, integrations, automations, deliverables, or systems to:
Break applicable law
Infringe intellectual-property, privacy, or confidentiality rights
Process data without an appropriate lawful basis
Transmit malware or harmful code
Attempt unauthorized access to accounts, systems, or networks
Circumvent security controls
Conduct unlawful surveillance
Send unlawful or deceptive communications
Develop or deploy systems intended to cause unlawful harm
Use our services in a way that could materially harm Nordic Cloud, our personnel, customers, or third parties
We may refuse, restrict, suspend, or terminate work involving unlawful, abusive, deceptive, or unsafe activities.
12. Customer Content and Data
Customers retain ownership of their pre-existing information, materials, data, documentation, configuration, credentials, workflows, and other content supplied to us (“Customer Content”).
The customer grants Nordic Cloud a limited right to access, host, copy, modify, transmit, and process Customer Content only as reasonably necessary to:
Provide the agreed services
Configure integrations and automations
Secure and maintain project environments
Troubleshoot issues
Monitor service performance
Meet contractual obligations
Comply with applicable law
The customer confirms that it has the necessary rights and authority to provide Customer Content to us.
Where we process personal data on behalf of a customer, the applicable Data Processing Agreement or contractual data-protection terms will apply.
13. Intellectual Property
Each party retains ownership of intellectual property owned or developed independently before the engagement.
Ownership and licensing of project deliverables will be governed by the applicable written agreement.
Unless otherwise agreed in writing:
Nordic Cloud retains ownership of its pre-existing tools, frameworks, methodologies, templates, know-how, reusable components, connectors, and general skills
The customer receives rights to project-specific deliverables only after payment of applicable fees
Third-party software remains subject to its original licence
Open-source components remain subject to their applicable licences
Website content, branding, graphics, text, and materials may not be copied, republished, resold, or commercially exploited without permission.
14. Confidentiality
Each party must protect the other party’s confidential information using reasonable care.
Confidential information may be used only for:
Evaluating a potential engagement
Delivering or receiving services
Exercising contractual rights
Meeting legal obligations
Confidentiality obligations do not apply to information that:
Is publicly available without breach
Was already lawfully known without restriction
Is received lawfully from another source
Is independently developed without using confidential information
Disclosure may be made where legally required, subject to any lawful notice obligations.
15. Fees, Invoicing, and Taxes
Fees, payment schedules, currencies, taxes, expenses, subscription terms, usage charges, and invoice deadlines will be set out in the applicable proposal, order form, statement of work, invoice, or service agreement.
Customers must pay undisputed invoices within the stated payment period.
We may suspend work or withhold deliverables where payments remain overdue, subject to the applicable agreement and mandatory law.
The customer is responsible for applicable taxes, duties, or charges unless the written agreement states otherwise.
16. Refund and Dispute Policies
Refunds, credits, cancellation rights, rescheduling terms, early-termination charges, payment adjustments, service credits, and dispute procedures are governed by the applicable proposal, order form, statement of work, service agreement, or other written client contract.
If a billing, refund, service-credit, cancellation, or service-related concern arises, the customer should contact Nordic Cloud first at:
We will review the matter in good faith according to:
The applicable written contract
Work already completed
Resources committed
Third-party costs incurred
Deliverables provided
Service status
Mandatory legal rights that apply
These Terms do not replace any refund, cancellation, dispute, or payment provision agreed in a signed client contract.
17. Dispute Resolution
A party raising a complaint or dispute should provide written details to:
The parties will first attempt to resolve the matter through good-faith discussions.
Unless urgent action is required to protect security, data, confidentiality, intellectual property, service availability, or another legal interest, the parties should allow a reasonable period for informal resolution before starting formal proceedings.
18. Warranties and Professional Standards
We will perform agreed services with reasonable professional skill and care.
Unless expressly stated in a signed agreement, we do not guarantee:
Specific financial results
A particular return on investment
Uninterrupted operation of third-party services
That every integration will remain unaffected by future third-party changes
That all technical limitations can be identified in advance
That a particular third-party platform, API, or provider will remain available
Customers remain responsible for final business, legal, compliance, security, and deployment decisions.
19. Service Availability and Delays
Delivery dates may depend on customer cooperation, third-party services, access to systems, technical findings, and other factors.
We are not responsible for delays caused by:
Incomplete or inaccurate customer information
Delayed approvals or access
Third-party outages or changes
Events beyond our reasonable control
New legal or regulatory requirements
Customer-requested scope changes
We will communicate material delays and use reasonable efforts to reduce their impact.
20. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Subject to that restriction and any different provision in a signed agreement, Nordic Cloud will not be liable for:
Indirect or consequential losses
Loss of profits
Loss of anticipated savings
Loss of business opportunity
Loss of goodwill
Failure of third-party platforms outside our reasonable control
Loss caused by customer configuration, unauthorized access, or customer-supplied data errors
Where no separate liability provision applies, our total aggregate liability arising from the relevant services will not exceed the fees paid or payable for the affected services during the 12 months before the event giving rise to the claim.
21. Indemnification
The customer is responsible for claims, losses, or costs arising from:
Customer Content that infringes third-party rights
Unlawful customer instructions
Customer misuse of deliverables or services
Processing undertaken without required permissions
Misuse of integrations, automations, or connected systems
Material breach of these Terms
Any indemnification obligations may be further defined or limited in the applicable written agreement.
22. Suspension and Termination
We may suspend or terminate access to services where:
Fees remain materially overdue
These Terms or another agreement are materially breached
Use creates a serious legal or security risk
Customer instructions are unlawful
Continued delivery could harm systems, personnel, customers, or third parties
Suspension is required by law or a competent authority
Where reasonably possible, we will provide notice and an opportunity to resolve the issue before termination.
Termination of paid services, project handover, outstanding fees, and data return or deletion will be governed by the applicable agreement.
23. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of Denmark.
The parties will first attempt to resolve disputes through good-faith discussions.
Unless mandatory law or a signed agreement requires otherwise, disputes that cannot be resolved informally will be submitted to the competent courts of Denmark.
24. Changes to These Terms
We may update these Terms to reflect legal, technical, operational, or business changes.
The updated version will be published on our website with a revised “Last updated” date.
Continued use of the website after the updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.
Changes to an existing paid engagement will remain subject to the applicable signed agreement.
25. Company Contact Information
Nordic Cloud ApS
Trading name: Nordic Cloud
CVR number: 46584279
Registered office address: Lundeborgvej 71, 6000 Kolding, Denmark
Company operational address: Lundeborgvej 71, 6000 Kolding, Denmark
Postal address: Lundeborgvej 71, 6000 Kolding, Denmark
Website: nordcld.com
Email: contact@nordcld.com